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Questions relating to Physiotherapy

Q. What is physiotherapy?

Physiotherapists assess, diagnose and treat injuries, illnesses and disability. They also work towards preventing disease and disability through physical means. Physiotherapists are also experts in movement and function and will help correct muscle imbalances and movement especially after surgical procedures.

Q.Do I need a doctor’s referral to go to a physiotherapist?

No doctor’s referral is needed as physiotherapists are qualified to assess and diagnose without a doctor’s referral. If you recently had surgery it will be helpful to bring a note from the surgeon with the exact type of surgery that you had done. If you have been referred on an EPC/GP management program (through Medicare), on WorkCover or DVA, you will need some documentation from your doctor. Please call our office for more information.

Q.What do I need to take with me?

Please bring any scans, X-rays or other medical history that you deem important.  Also bring along any letters or paperwork provided by your GP or specialist.  Please bring your private health fund card, DVA card or Medicare card if you have been referred on a GP management plan.

Q.What should I wear?

Generally it is wise to wear loose fitting clothes that you will be able to move in as you may be required to do some exercises during the session.

Q.What should I do after my appointment?

You should drink 1-2 liters of water after your appointment if possible. Due to the fact that our physiotherapy  and exercise physiology treatments promotes waste product secretion and clearance, water will help in removing the waste products from the area and reduce the risk of feeling stiff post treatment. You should also try not to do heavy work post physiotherapy treatment as there is an element of pain relief that accompanies treatment and there is there for a potential risk of overuse injury. This is especially important after receiving Dry Needling due to its effect on the parasympathetic nervous system.

Q.The Doctor referred me on a GP management plan with visits through Medicare. How does that work?

Your GP would have given you a form or would have sent it through to our office. You will be eligible for a predetermined amount of visits that is determined by your GP.  Medicare will partly fund your appointment, but you will have a gap fee to pay for each session. Please contact our office for more information on the current gap fee.

Q.Can I use my private health fund card to get an on-the-spot rebate?

Yes, but rebates are dependent on what type of cover you are on.

Q.How much will my private health fund pay and how much will the gap fee be?

This will depend on your fund and your type of cover. Please contact your fund to find out.

Q.Can I pay using EFTPOS?


Q.Can I do Pilates if I have had back surgery?

Yes, but only if it is provided by a professional person with Clinical Pilates training. You will need a suitable program for your condition and will not be able to do just any Pilates exercises.  Our clinicians are trained in clinical Pilates and can provide you with a program suited to your needs.